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  • What is the shipping time of your products
    We take 1 day to process your order, then we ship it the next day for Switzerland,
  • Do you ship everywhere in Europe and internationally?
    No, we deliver more in Europe and worldwide. We have had bad surprises, concerning import and customs duties which are expensive and which generate complaints and we want satisfied customers and avoid dissatisfied customers.
  • Where  do you ship your products from and where are you located?
    We are located in Geneva, Switzerland, as well as our offices and our warehouse
  • Some items are missing from my order, what's going on?
    Our products are shipped according to your order, try to order your items at once, to receive all your items at the same time.
  • I still haven't received my order, what's taking so long?"
    We apologize for the delay, sometimes it may take longer than expected due to the covid-19 health situation or logistics.
  • Is it safe to order online?
    Yes, all direct payment gateways comply with PCI-DSS standards, managed by the PCI Security Standards Council, which is the joint effort of companies such as Visa, Mastercard, American Express. The requirements of the PCI-DSS standard ensure the secure processing of credit card data by our store and not its service providers, you can also choose payment via PAYPAL that we have made available on the site.< /p>
  • How to cancel an order ?
    Yes, we cannot cancel orders when within 12 hours of placing the order, after which the order has likely been processed and is preparing for shipment. Once it takes effect, it is out of our control. We apologize for any inconvenience this may cause, but we pride ourselves on prompt service, which includes dispatching your order as quickly as possible.
  • I forgot my promo code?
    We are sorry for you, promo codes are defined for a certain validity and duration in time. We advise you during your checkout to check your shopping cart carefully before validating your purchase.
  • Do I have to pay the shipping costs for the delivery?
    No, delivery in Switzerland for your package is free.
  • Do you have a return policy?
    Yes, if there is something wrong with your order, please contact us within 3 days of receiving your order and we will be happy to help you review the case and if it is approved. Please do not return anything until we review the case, Customer Service will review the request and send you further instructions. Geeklaces reserves the right to refuse any return request. We do our best to resolve any issues our customers may have with their online items. If you want to return the items ordered, make sure they are not on sale, without a promo code and unopened in their original packaging. Shipping costs for returned items are your responsibility. For more info, please read more about our Returns Policy.
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